At HarborStay Grand, we are committed to providing a seamless and enjoyable booking experience. All reservations are confirmed only upon receipt of a valid payment or credit card authorization. Once your booking is confirmed, you will receive a detailed confirmation email containing your reservation details, including room type, number of guests, check-in and check-out times, and payment summary.
To secure your booking, full payment or a valid credit card is required at the time of reservation. We accept major credit and debit cards, online transfers, and other payment methods as indicated on our website. Certain promotional packages or special rates may require full prepayment and are non-refundable. Guests are advised to review the terms and conditions associated with such bookings before confirming.
Guests may request modifications to their bookings, such as changes in dates, room types, or number of guests, subject to availability. Additional charges may apply if the new booking exceeds the original rate or if the modification is made during peak seasons or special events.
We also welcome special requests at the time of booking, including dietary requirements, accessibility accommodations, extra beds, or room preferences. While we strive to fulfill all requests, they are subject to availability and cannot be guaranteed.
For group bookings or long stays, specific terms and conditions may apply. Guests are encouraged to contact our reservations team directly for tailored assistance and to ensure a smooth experience.
HarborStay Grand also reserves the right to adjust booking policies in exceptional circumstances, such as unforeseen maintenance, government regulations, or force majeure events. In such cases, affected guests will be informed promptly, and alternative arrangements or refunds will be offered whenever possible.
Refund Policy
At HarborStay Grand, we strive to provide a seamless and transparent booking experience. Refunds are processed according to the type of reservation and the terms agreed upon at the time of booking.
For standard reservations, guests may cancel their booking up to 12 hours before the scheduled check-in date and receive a full refund. Refunds for eligible cancellations will be processed through the original payment method within [X] business days.
Bookings made under non-refundable or promotional rates are not eligible for cancellation or refund. Guests are encouraged to review the specific terms and conditions associated with these rates before confirming their booking.
In the event of a no-show, where the guest does not arrive without prior notice, the full booking amount or applicable charges as per the rate plan will be retained, and no refund will be issued.
If a guest needs to modify their booking, any difference in price due to changes in dates, room type, or number of guests may affect eligibility for a refund. Partial refunds may be provided based on the revised booking and applicable policies.
HarborStay Grand reserves the right to offer refunds in exceptional cases such as overbooking, unforeseen maintenance, or other circumstances beyond our control. Guests affected by such situations will be contacted promptly and provided with alternative arrangements or refunds as appropriate.
For any questions or assistance regarding refunds, please contact our reservations team at info@harborstaygrand.com,